*Any pictures not less than 600 x600 pixels
1. First letter of name or word is capitalized by default.
2. The chain length mentioned at our website does not include the pendant. Click here to check the chain length guide.
3. Read about our Kids Safety policy.
4. Please feel free to Email us with any special requests or questions.
DELIVERY & SHIPPING
Delivery Time= Processing Time + Shipping Time
For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing time differs from product to product. All items are made-to-order and request 3-7 business days to handcraft.
Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.
|Standard Shipping||Expedited Shipping||Urgent Shipping|
|6-12 working days||4-8 working days||2-5 working days|
|United Kingdom||6-12 working days||4-8 working days||2-5 working days|
|France||7-12 working days||4-8 working days||2-5 working days|
|Germany||7-12 working days||4-10 working days||2-5 working days|
|Australia||7-18 working days||4-12 working days||2-5 working days|
|Canada||5-17 working days||N/A||2-5 working days|
|Other Countries/Regions||10-20 working days||N/A||2-7 working days|
*Please note that the time frame mentioned above doesn't include production time and account for delays caused by vendors or service and weather disruptions.
Where We Ship
For your convenience, we are happy to ship our products to every place in the world with Internationally.
Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please Email firstname.lastname@example.org
When the carrier returns an undeliverable package because of address problem to us, you will be charged for reshipping costs. If you require refund, please note that there will be a 50% restocking fee for the personalized items.